In July 2008, Jones-Harrison initiated a comprehensive customer service program called: Above and Beyond Care.

In our continuing effort to fulfill our mission and enhance the lives of those we serve, Jones-Harrison brought the concepts of exemplary customer service to our entire staff.  We want to show our customers how much they are valued.  We want to be consistent in every aspect of the care we give, so that we will be the best we can be in our goal of providing excellent patient care.  We want all of our staff to have an understanding of how important it is to support each other in offering great service to all the customers of Jones-Harrison.

The Four Key Principles to excellence in Customer Service are:
1. Service
2. Attitude
3. Consistency
4. Teamwork

Our Specific Organizational Goals:
Smile and greet everyone you meet.
Introduce yourself to residents and explain how you are going to serve them.
Be available to escort individuals to their destination.
Respond to call lights promptly.
Never leave a question or request unanswered.
Maintain a pleasant environment by keeping areas clean.
Answer the telephone promptly and courteously.

Great customer service is all about going Above and Beyond Care, it means going that extra mile, providing that extra smile, being there to listen and to learn.  If you know of someone who goes “Above and Beyond Care” please let us know by filling out our customer service recognition form.