Humility, Transparency, and Curiosity: how Jones-Harrison is changing the culture of care

Throughout her career, Annette Greely, MS, HSE, the president and CEO of Jones-Harrison, has looked at long-term care facilities that were doing well on paper and said, “That’s not good enough. They should be smiling and laughing.” So she asked the important questions, talked to the right people, and used a little elbow grease to make things right. The “mediocre middle” of good surveys but less-than-enthusiastic team members and residents was never going to cut it for Greely at her previous stops. And it won’t cut it at Jones-Harrison either.  “You’re a problem solver,” said Peter Murphy Lewis to Greely during their interview on LTC Heroes, a podcast about leadership in long-term care. She laughed at the remark and explained that being a “fixer” was never her goal, but then Greely gave listeners her tips for maintaining a facility that prioritizes resident and nurse satisfaction: The key, she explains, is to build a culture upon the pillars of humility, transparency, and curiosity:  Humility: A self-described “servant-leader,” Greely is never too proud to set an example for the kind of work ethic required to give our beloved seniors the care they deserve. “I have no problem with fixing toilets, vacuuming, or doing anything else that needs to be done,” she said. “If I can […]

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